Last updated: 19 June 2026

Exotic Morocco is committed to making its website, editorial content and digital products as accessible and usable as reasonably possible for people with different abilities, devices and methods of accessing information.

This Accessibility Statement applies to content published on exotic-morocco.com, including public pages, product and collection pages, blog content, contact and newsletter functions, and digital products supplied directly by Exotic Morocco.

Third-party websites, payment services, social-media platforms and externally hosted services have their own accessibility responsibilities and may be covered by separate statements.

1. Our Commitment

Exotic Morocco aims to create a welcoming visual and educational platform that can be used by as many people as possible.

Accessibility is considered in relation to:

• website navigation;
• headings and page structure;
• text readability;
• colour contrast;
• keyboard use;
• screen magnification;
• screen readers;
• mobile devices;
• form labels and instructions;
• images and alternative text;
• downloadable PDF publications;
• videos and audiovisual content;
• customer support.

Accessibility is an ongoing process rather than a one-time task. The website, products and technical platform will continue to develop over time.

2. Accessibility Standard

Exotic Morocco uses the Web Content Accessibility Guidelines, particularly WCAG 2.2 Level AA, as an important practical reference when reviewing and improving accessibility.

These guidelines are organised around four main principles. Digital content should be:

• perceivable;
• operable;
• understandable;
• robust.

Reference to WCAG does not currently mean that the complete website or every digital product has been formally certified as fully conformant.

3. Current Accessibility Status

The Exotic Morocco website has not yet undergone a complete independent professional accessibility audit.

For that reason, Exotic Morocco does not currently claim full conformance with WCAG 2.2 Level AA or another formal accessibility standard.

The website is being reviewed and improved gradually as pages, products and functions are completed.

Current accessibility work includes attention to:

• logical headings;
• readable text;
• consistent menus;
• mobile presentation;
• descriptive link names;
• clearly labelled forms;
• colour and contrast;
• image descriptions where supported;
• understandable instructions;
• accessible downloadable content where reasonably possible.

Some areas may remain only partially accessible because of platform limitations, older content, complex visual materials or third-party services.

4. Website Structure and Navigation

The website is designed with consistent global navigation that includes access to:

• Home;
• Discover;
• Places;
• Stories;
• Plan;
• Shop;
• About;
• Contact.

The footer provides additional access to guides, support information and legal policies.

Exotic Morocco aims to:

• use descriptive page titles;
• organise content with headings;
• maintain a predictable menu structure;
• avoid unclear links such as “click here” where a more descriptive label is possible;
• provide consistent contact and support routes;
• ensure important information is not available only through an image.

As the website grows, navigation and internal links will be reviewed for clarity and consistency.

5. Keyboard Navigation

Exotic Morocco aims for essential website functions to be usable without requiring a mouse.

This may include:

• moving between links and form fields;
• opening navigation menus;
• activating buttons;
• using accordion sections;
• completing contact and newsletter forms;
• moving through product and checkout functions.

Some keyboard behaviour is controlled by Payhip or another third-party platform.

Users who encounter a function that cannot be reached or operated through a keyboard are encouraged to report it through the Contact page.

6. Zoom, Reflow and Screen Size

The website is designed to adapt to different screen sizes, including mobile phones, tablets and desktop computers.

Users should generally be able to enlarge content through their browser or device settings.

Exotic Morocco aims to prevent:

• important text from being cut off;
• links from disappearing outside the screen;
• unnecessary horizontal scrolling;
• overlapping sections;
• buttons becoming unusable when content is enlarged.

Some complex visual content, maps, product previews or third-party elements may not reflow perfectly at every magnification level.

7. Text and Readability

Exotic Morocco aims to use:

• clear headings;
• readable paragraph lengths;
• consistent typography;
• sufficient spacing;
• understandable labels;
• meaningful instructions;
• plain language where possible.

Some subjects involve historical, architectural, cultural or legal terminology. Where specialist language is necessary, Exotic Morocco aims to provide enough context for general readers.

Decorative fonts should not be used for long passages of essential information.

8. Colour and Contrast

The Exotic Morocco website uses a visual identity inspired by Moroccan colours, landscapes, architecture and craftsmanship.

Exotic Morocco aims to maintain sufficient contrast between:

• text and backgrounds;
• buttons and surrounding areas;
• links and regular text;
• headings and page sections;
• form fields and labels.

Information should not rely on colour alone whenever another clear indicator can reasonably be provided.

Some photographic backgrounds or decorative visual sections may require further contrast review.

9. Images and Alternative Text

Images are central to Exotic Morocco’s visual and cultural work.

Where supported by the website platform, meaningful images should receive alternative text that identifies their subject or purpose.

Alternative text may describe:

• a city or destination;
• a monument;
• an architectural feature;
• a landscape;
• craftsmanship;
• the purpose of a promotional image;
• information contained in a visual.

Purely decorative images may use empty alternative text or be ignored by assistive technology where technically possible.

Complex images, maps and historical visuals may require longer descriptions that cannot always be contained in a short alternative-text field. Additional descriptions may be added to surrounding page content where practical.

10. Maps and Route Visuals

Maps and route graphics can present particular accessibility challenges because they communicate information visually.

Exotic Morocco aims to support important maps with accompanying text that identifies relevant:

• cities;
• regions;
• routes;
• destinations;
• geographic relationships;
• nearby highlights.

A map should not be treated as the only source of essential travel instructions.

Users who cannot access information in a map may contact Exotic Morocco to request a reasonable text explanation, where available.

11. Forms

The website may include:

• contact forms;
• newsletter sign-up forms;
• checkout forms;
• search fields;
• customer or account functions.

Exotic Morocco aims for forms under its control to have:

• visible labels;
• understandable field names;
• clear instructions;
• descriptive buttons;
• identifiable error messages;
• a logical completion order.

Some checkout, payment and account fields are supplied and controlled by Payhip or connected payment providers.

Users should never submit passwords, full card numbers or unnecessary sensitive information through the general Contact form.

12. Accordion and Expandable Content

The FAQ & Help page uses expandable accordion sections.

These sections are intended to allow users to scan questions and open the answers they need.

Exotic Morocco aims for accordion controls to:

• have descriptive question labels;
• display a visible open or closed state;
• work on mobile devices;
• remain usable with keyboard navigation where supported;
• present the answer in a logical reading order.

Any difficulty opening or reading FAQ answers may be reported through the Contact page.

13. Digital Guides and PDF Files

Many Exotic Morocco products are supplied as PDF files.

The guides are highly visual and may include:

• photography;
• maps;
• decorative layouts;
• text boxes;
• multiple-column pages;
• cultural and architectural details;
• full-page visual designs.

These characteristics can create accessibility challenges for some screen readers, magnification tools and small devices.

Exotic Morocco aims to improve future PDF accessibility by considering:

• logical reading order;
• selectable text;
• clear heading structures;
• appropriate document language;
• meaningful link text;
• image descriptions where practical;
• sufficient contrast;
• readable type sizes;
• document metadata;
• bookmarks or navigation where supported.

Not every existing or future visual guide can currently be guaranteed to meet full PDF accessibility standards.

14. Alternative Access to Digital Content

A customer who experiences an accessibility barrier in a purchased product may contact Exotic Morocco.

Where reasonable and available, assistance may include:

• clarification of a section;
• a text explanation of important visual information;
• guidance on opening or navigating the file;
• provision of an alternative accessible extract;
• identification of headings or page locations;
• technical support relating to the supplied format.

The availability of an alternative version depends on:

• the product;
• the nature of the request;
• copyright and third-party rights;
• technical feasibility;
• the amount of work required;
• whether the requested alternative already exists.

Exotic Morocco cannot guarantee that every complete product will immediately be available in every alternative format.

15. Videos and Audiovisual Content

Exotic Morocco may publish or link to video content through platforms such as YouTube or social media.

Where reasonably possible, future video content should consider:

• captions;
• understandable titles;
• descriptive accompanying text;
• transcripts for important spoken information;
• avoidance of unnecessary flashing content;
• sufficient time to read on-screen text.

Automatically generated captions may contain errors and should be reviewed where practical.

Accessibility functions on third-party video and social-media platforms remain partly controlled by those providers.

16. Language

The main public website is currently written primarily in English.

Exotic Morocco may later publish content in other languages, including Dutch, Arabic or French.

The language of a page or digital document should be identified technically where the platform or file format supports it.

Names, Darija expressions, Arabic terms and place names may appear in different transliterations. Exotic Morocco aims to provide explanations when needed.

17. Third-Party Platform

The website and online shop are built and hosted using Payhip.

Some accessibility aspects are therefore controlled by Payhip, including parts of:

• website templates;
• checkout;
• customer accounts;
• search;
• shopping-cart functions;
• payment interfaces;
• form behaviour;
• technical code;
• keyboard focus;
• error messaging.

Exotic Morocco may not be able to directly correct every accessibility issue located within third-party platform code.

Where a significant platform-related barrier is identified, Exotic Morocco may report the issue to the relevant service provider and seek a reasonable alternative for the customer.

18. Payment Providers

Payments may be processed by third-party services made available during checkout.

Those providers control the accessibility of their own:

• payment pages;
• authentication processes;
• security checks;
• banking interfaces;
• error messages;
• support services.

A customer who cannot complete a payment because of an accessibility barrier may contact Exotic Morocco, although Exotic Morocco cannot request or process confidential card or banking credentials through the Contact page.

19. External Websites and Social Media

The Exotic Morocco website may link to:

• Facebook;
• Instagram;
• YouTube;
• Pinterest;
• official travel information;
• external service providers;
• cultural institutions;
• transport or accommodation providers.

Exotic Morocco does not control the accessibility of independent third-party websites or applications.

A link to an external service does not mean that Exotic Morocco guarantees that service’s accessibility.

20. Known or Potential Limitations

Because the website has not yet received a complete independent accessibility audit, not every limitation may currently be known.

Potential limitations may include:

• missing or incomplete alternative text on some older images;
• decorative text placed over photographs;
• contrast that requires further testing;
• complex maps without full text equivalents;
• PDFs without complete tagging or reading-order optimisation;
• long legal pages;
• third-party checkout or payment elements;
• automatically generated video captions;
• external social-media content;
• focus or keyboard behaviour controlled by Payhip;
• product previews that may not be fully described;
• visual content that is difficult to reproduce in text.

These limitations will be reviewed gradually according to their effect, frequency and technical feasibility.

21. Accessibility of Legal and Help Pages

Important policy and customer-support information is provided in text-based pages, including:

• FAQ & Help;
• Contact;
• Privacy Policy;
• Terms & Conditions;
• Digital Product & Refund Policy;
• Copyright & Personal-Use Licence;
• Travel Information Disclaimer;
• this Accessibility Statement.

These pages are designed without essential photographic content so that the information remains available as text.

Because some policy pages are long, users may use browser search, headings or assistive navigation functions to locate relevant sections.

22. Ongoing Improvements

Planned accessibility work may include:

• auditing important customer journeys;
• checking keyboard navigation;
• reviewing colour contrast;
• adding or improving image descriptions;
• reviewing heading order;
• checking mobile reflow;
• improving link labels;
• reviewing contact and newsletter forms;
• testing product and collection pages;
• improving the structure of future PDF files;
• reviewing captions and transcripts;
• monitoring third-party platform changes.

Improvements will be prioritised according to customer impact, legal relevance and technical feasibility.

23. Accessibility Testing

Accessibility testing may include a combination of:

• manual page review;
• keyboard testing;
• browser zoom testing;
• mobile-device review;
• automated accessibility tools;
• screen-reader testing;
• PDF inspection;
• customer feedback.

Automated testing alone cannot identify every accessibility issue.

A future independent professional audit may lead to revisions of this statement and further website improvements.

24. Feedback and Reporting a Problem

Exotic Morocco welcomes feedback about accessibility.

Use the Contact page to report an accessibility problem and include, where possible:

• the page or product title;
• the relevant URL;
• a description of the problem;
• the device used;
• the browser or application used;
• the assistive technology used, where relevant;
• a screenshot, if helpful;
• the information or function you were trying to access.

Do not include passwords, full payment-card details or unnecessary sensitive personal information.

25. Requesting Information in Another Format

Users may contact Exotic Morocco to request important information in another reasonably accessible format.

Examples may include:

• a plain-text explanation;
• clarification of an image;
• a written description of a map;
• assistance locating information;
• a more accessible extract from a purchased guide;
• guidance on using the website or PDF.

Please explain what information is needed and which format would be most helpful.

Requests will be considered individually. The requested format may not always be immediately available.

26. Response Time

Exotic Morocco aims to acknowledge or respond to accessibility messages as soon as reasonably possible, usually within three business days.

More complex requests may require additional time, particularly where:

• a PDF needs to be reviewed;
• third-party material is involved;
• a technical platform issue must be investigated;
• an alternative document must be prepared;
• specialist assistance is required.

Where possible, the user will be informed when more time is needed.

27. Disproportionate Burden and Technical Feasibility

Some accessibility improvements may require substantial technical, financial or administrative work.

When assessing a possible improvement, Exotic Morocco may consider:

• the benefit to users;
• the severity of the barrier;
• frequency of use;
• available technology;
• platform limitations;
• business size and resources;
• copyright and licensing restrictions;
• whether a reasonable alternative can be provided.

A limitation will not be ignored merely because it requires effort. The aim is to find a proportionate and useful solution where reasonably possible.

28. Preparation of This Statement

This statement was prepared on 19 June 2026.

It is based on:

• a review of the current Exotic Morocco website structure;
• mobile review of important pages;
• review of headings and navigation;
• consideration of current and planned digital products;
• known Payhip platform functions;
• accessibility principles and guidelines.

The website has not yet undergone a complete independent expert audit.

29. Review of This Statement

This Accessibility Statement will be reviewed when:

• major website changes are made;
• new technical functions are introduced;
• an accessibility audit is completed;
• significant accessibility feedback is received;
• the platform changes;
• relevant legal requirements change.

The latest version will be published on this page with an updated revision date.

30. Contact

For accessibility feedback, alternative-format requests or help accessing information, use the Exotic Morocco Contact page.

Include enough information to identify the relevant page, product or function.

Please do not submit confidential payment credentials, passwords or unnecessary sensitive information.