Privacy Policy

Last updated: 19 June 2026

This Privacy Policy explains how Exotic Morocco collects, uses, stores and protects personal information when you visit this website, contact us, subscribe to updates or purchase a digital product. By using this website, you acknowledge that your personal information may be processed as described in this policy.

1. Who We Are

Exotic Morocco is an independent visual, cultural and travel-information platform operating through the website exotic-morocco.com.

For personal information that Exotic Morocco receives and determines how to use, Exotic Morocco acts as the data controller.

The website and digital shop are operated using Payhip. Payhip Limited, payment providers and other external services may act as separate data controllers or processors for information they handle. Their own privacy notices and terms may also apply.

Privacy questions or requests can be submitted through the Contact page.

2. Information We May Collect

Depending on how you use the website, we may collect or receive:

• your name;
• your email address;
• billing or country information;
• product and order details;
• payment status and transaction references;
• newsletter subscription preferences;
• messages sent through the contact form;
• customer-support correspondence;
• IP address, browser, device and technical information;
• website usage and interaction information;
• any other information you voluntarily provide.

Please do not send passwords, complete payment-card details, medical information or other unnecessary sensitive personal information through the contact form.

3. How We Receive Your Information

We may receive personal information when you:

• purchase or download a product;
• subscribe to emails or updates;
• submit the contact form;
• request customer support;
• interact with the website;
• communicate with Exotic Morocco;
• follow links to or from social-media platforms;
• participate in a future promotion, survey or membership service.

Some technical information may be collected automatically through Payhip, cookies and related website technologies.

4. Why We Use Personal Information

We may use personal information to:

• process and fulfil purchases;
• provide access to digital products;
• deliver order confirmations and download information;
• provide customer and technical support;
• respond to enquiries;
• administer the newsletter;
• prevent fraud, misuse and unauthorised distribution;
• protect the website and digital products;
• maintain accounting, tax and transaction records;
• understand and improve website performance;
• develop guides, products and services;
• comply with legal and regulatory obligations;
• establish, exercise or defend legal claims.

We will not use personal information for purposes that are incompatible with those described here unless permitted or required by law.

5. Legal Bases for Processing

Where the General Data Protection Regulation applies, we process personal information using one or more of the following legal bases:

Performance of a contract

When processing is necessary to complete a purchase, deliver a product or provide requested customer support.

Legal obligation

When information must be retained or processed for accounting, tax, fraud-prevention or other legal requirements.

Legitimate interests

When processing is reasonably necessary to operate and protect Exotic Morocco, respond to enquiries, improve services or prevent misuse, provided those interests do not override your fundamental rights.

Consent

When you voluntarily subscribe to marketing emails or agree to optional cookies or similar technologies. You may withdraw consent at any time.

6. Purchases and Digital Products

Purchases, downloads and customer access are handled through Payhip and connected service providers.

When you purchase a product, Exotic Morocco may receive information such as your name, email address, product purchased, transaction status, order reference, date and relevant customer-support information.

This information may be used to:

• fulfil the order;
• provide access to the purchased file;
• verify the original purchaser;
• assist with download problems;
• manage refunds or disputes;
• protect products against unauthorised sharing;
• comply with accounting and tax obligations.

Some digital products may include email stamping or other order-identification information where this feature is enabled.

7. Payments

Payments are processed by the payment provider available and selected during checkout.

Exotic Morocco does not require customers to send complete card numbers or online-banking passwords. Full payment-card details are handled by the relevant payment provider rather than directly by Exotic Morocco.

Payment providers may collect and process personal information under their own privacy policies, security procedures and legal obligations.

8. Newsletter and Marketing Communications

When you subscribe to the Exotic Morocco newsletter, we may use your email address to send:

• new destination stories;
• cultural features;
• product and guide releases;
• website updates;
• selected announcements;
• occasional promotional information.

Subscription is voluntary. You may unsubscribe at any time by using the unsubscribe option in an email or by contacting Exotic Morocco.

Unsubscribing from marketing emails does not prevent us from sending essential communications connected to an existing purchase, customer-support request or legal obligation.

9. Contact Forms and Customer Support

When you contact Exotic Morocco, we may process your name, email address, message and any information required to answer your enquiry.

For purchase support, we may ask for the email address used at checkout, the product title and an order reference. We will never ask you to send a complete payment-card number through the contact form.

Correspondence may be retained for as long as reasonably necessary to resolve the enquiry, maintain appropriate records, prevent misuse or meet legal obligations.

10. Cookies and Similar Technologies

The website may use cookies and related technologies supplied by Payhip and other authorised service providers.

These technologies may be used for:

• essential website functionality;
• shopping-cart and checkout operation;
• security and fraud prevention;
• remembering preferences;
• website performance;
• traffic and usage analysis;
• measuring the effectiveness of content or promotions.

Where legally required, optional cookies will be used only after appropriate consent.

You may be able to manage cookies through the website’s cookie controls or your browser settings. Blocking essential cookies may prevent parts of the website, checkout or customer-access functions from working correctly.

11. Analytics

Exotic Morocco or its platform providers may use analytics information to understand how visitors find and use the website.

Analytics information may include pages visited, approximate location, device type, browser type, referral source and interaction data.

Where possible, this information is reviewed in aggregated form. Analytics providers may process information under their own privacy notices and data-retention settings.

12. Social Media and External Links

The website may contain links to Facebook, Instagram, YouTube, Pinterest and other third-party platforms.

When you follow an external link, the third party may collect information about your visit according to its own privacy policy. Exotic Morocco does not control the privacy, cookies or security practices of independent external websites.

Social-media interactions, messages and comments may also be processed directly by the relevant platform.

13. Who We May Share Information With

Personal information may be shared only where reasonably necessary with:

• Payhip;
• payment providers;
• website, hosting and technical-service providers;
• email and newsletter-service providers;
• analytics or security providers;
• professional advisers such as accountants or legal advisers;
• public authorities where disclosure is legally required;
• service providers helping to fulfil a specific customer request.

Service providers receive only the information reasonably necessary for their function.

Exotic Morocco does not sell personal information to advertisers or data brokers.

14. International Data Transfers

Some service providers may process information outside the Netherlands or the European Economic Area.

Where data-protection law requires it, appropriate safeguards will be used, such as recognised adequacy decisions, approved contractual protections or other lawful transfer mechanisms.

Third-party providers remain responsible for the processing they perform under their own privacy notices and legal obligations.

15. How Long We Keep Information

Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected.

Retention periods depend on factors such as:

• the nature of the information;
• the status of a purchase or enquiry;
• customer-support requirements;
• fraud and security considerations;
• accounting and tax obligations;
• contractual requirements;
• applicable limitation periods.

Newsletter information is normally retained until you unsubscribe or request deletion, unless continued retention is required for legal or administrative reasons.

Payhip and payment providers may retain transaction information independently under their own legal and operational requirements.

16. Data Security

Reasonable organisational and technical measures are used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or storage system can be guaranteed to be completely secure. You are responsible for protecting your own devices, email account, passwords and downloaded files.

Please contact Exotic Morocco promptly if you believe personal information connected with your order or communication has been compromised.

17. Your Privacy Rights

Depending on the applicable law and circumstances, you may have the right to:

• request access to your personal information;
• request correction of inaccurate information;
• request deletion of information;
• request restriction of processing;
• object to certain processing;
• receive certain information in a portable format;
• withdraw consent;
• object to direct marketing;
• lodge a complaint with a supervisory authority.

These rights are not absolute. Legal, accounting, contractual, fraud-prevention or security obligations may sometimes require information to be retained or processing to continue.

To submit a request, use the Exotic Morocco Contact page and clearly state that your enquiry concerns privacy. We may need to request reasonable information to verify your identity before acting on a request.

18. Complaints

Exotic Morocco aims to resolve privacy questions fairly and promptly.

You also have the right to lodge a complaint with the data-protection authority in the country where you live or work, or where you believe a data-protection infringement occurred.

In the Netherlands, the supervisory authority is the Autoriteit Persoonsgegevens.

19. Children’s Privacy

This website and its digital products are intended for a general travel, culture and education audience and are not specifically directed at young children.

Exotic Morocco does not knowingly request unnecessary personal information from children. A parent or guardian who believes that a child has submitted personal information may contact Exotic Morocco to request review or deletion where appropriate.

20. Changes to This Privacy Policy

This Privacy Policy may be updated when the website, products, service providers or legal requirements change.

The latest version will be published on this page with an updated revision date. Material changes may also be communicated through the website or another appropriate channel.

21. Contact

For privacy questions, data requests or concerns, use the Contact page and include:

• your name;
• the email address connected with the request;
• a clear description of your question;
• any relevant product or order reference.

Do not include complete payment-card details, passwords or unnecessary sensitive information.